Online Backup Software - General Troubleshooting & Helpful Hints

The following list of questions is designed to help you identify and possibly correct configuration issues which may be encountered during installation and operation of the online backup software. Many of the recommended actions involve making minor adjustments to default settings on your PC.

If you continue to experience problems with your backups, or do not understand how to implement one of the suggested remedies on these pages, please feel free to contact customer support for further assistance.

Table of Contents

Does the client self-test work?

Is there enough virtual memory?

Is the machine set to go into hibernate mode?

Is there a personal firewall on the machine?

Are multiple backup sets scheduled for same time?

Are you backing up files that you don’t recognize?

Is your account significantly over quota?

No locked files, but still over quota?

Concerns or problems leaving your PC logged in?

Running as a service and having problems?

In middle of backing up a large file, the client seems to get stuck?

Download General Troubleshooting Hints