Online
Backup Software - General Troubleshooting & Helpful Hints
Running
as a service and having problems?
If you make
changes in the backup schedule, please be sure to stop/restart
the remote backup service from your control panel Applications
tools (services) folder. Restarting the service should cause the
schedule database to be re-read and normal operations to continue.
If for some unknown reason backups have stopped running, use the
taskmgr program to end the “rbackup.exe” and “rbclient.exe”
programs. Then, restart the Remote Backup program from the control
panel services applet. Normal operation should be resumed.
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In
middle of backing up a large file, the client seems to get stuck?
This could
be due to the NAT software on your workgroup router “timing-out”
the control channel to Dr.Backup’s servers. The backup client
operates very similar to a modified passive (PASV) ftp server.
A control channel is first opened and used to authenticate the
client. Once that is done, the control channel tells the client
what ports to write the data to for backup. While data is being
written, the control channel is open, but idle. By default on
some routers, idle channels are automatically disconnected after
a specific period of time. This will cause the backup to be stalled
after the current data file completes its transmission. Fix is
to upgrade your router to latest firmware revision if possible.
Many vendors have designed new firmware for their routers which
increases its timeout value or correctly handles open PASV ftp
sessions. Most commercial grade routers do not experience this
issue.
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