Online
Backup Software - General Troubleshooting & Helpful Hints
Is
your account significantly over quota?
After verifying
that you have selected only folders with critical user data, review
your last backup log file to be sure that there are no file exceptions
or locked files noted. Attempting to backup locked files causes
Dr.Backup to suspend automatic (old) version purging until the
issue is resolved. While this is an important safety feature of
the software, it will ultimately cause quota exceeded problems.
Resolve the locked file situation and normal purging of aged backups
will resume automatically.
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No
locked files, but still over quota?
Switch the
client into Administrator mode and check your data retention properties.
Keep only the number of copies of a backup set you feel is essential
for your operations. Review the Administrator Control Mode tech
note on the Dr.Backup website for a more complete explanation
of version control settings.
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Concerns
or problems leaving your PC logged in?
Consider installing
the client software to run as a Windows “service.” When
installed as a service, an interactive login is not required to
run backups. This is ideal for workgroup server backups. Review
the tech note Remote Backup for Servers on the Dr.Backup website
for info on how to install Dr.Backup as a service. This feature
is supported on any PC running Windows NT4, 2000, XP or 2003.
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