Online
Backup Software - General Troubleshooting & Helpful Hints
Is
there a personal firewall on this machine?
Personal firewalls
can block applications from communicating with the Internet unless
explicitly authorized. Make sure that rbackup.exe and rbclient.exe
are not blocked as that could prevent backups from occurring.
Changes required are specific to the personal firewall package
installed on the Windows machine. Consult your software vendor’s
documentation for additional information.
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Are
multiple backup sets scheduled for the same time?
Make sure
you don’t schedule multiple backup sets to run at the same
time. Stagger your start times to avoid overlap. Overlapping backups
could result in a backup set not running, or an in-process backup
being pre-empted prior to completion.
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Are
you backing up files that you don't recognize?
Make sure
that you have NOT selected the entire Documents and Settings
folder to be backed up. Rather, drill down into this folder and
select only the subfolders or files which represent critical data
- whose file names you recognize! This is necessary since there
are frequently locked and hidden system files in the subfolders
you don’t need to backup. Some files in the Documents
and Settings folder may not even be readily visible - even
when viewed with Windows Explorer. (hidden and system files)
Note:
In the Documents and Settings folder, there is a subfolder
called Local Settings. Be extra certain not to
backup the temporary cache used by the Internet Explorer browser
which is located in this folder.
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