Online
Backup Software - General Troubleshooting & Helpful Hints
Does
the client self-test work?
Self-test
software is built into the main menu of the backup client - see
the Run > Test Connection pulldown menu option. It tests
the basic operation of the software. If this doesn’t work,
backups will definitely not work. Note where the self-test fails
and contact Dr.Backup support. We may be able to provide some
guidance on how to diagnose the problem. Most common reason for
a self-test failure is a personal firewall setting.
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Is
there enough virtual memory?
Backup client
software moves files into (virtual) memory so that they can be
compressed and encrypted. This means that there must be enough
virtual memory available to hold the largest file in your backup
set. Typically, Windows creates a swapfile size (virtual memory)
which is 1.5 times the amount of physical memory available. For
large file backups, we recommend increasing this value to 2048
MB. Right click on My Computer and navigate through the property
dialog boxes to adjust swapfile size.
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Is
the machine set to go into hibernate mode?
Windows tracks
when your machine is unattended and may attempt to switch into
standby or hibernate mode. In this mode, programs do not run and
only human interaction (a mouse click, keystroke or switch throw)
can re-awaken the PC. In this mode, the remote backup software
could stall or actually completely slip its next scheduled start
time. If this occurs, abort the program, then stop and restart
the rbackup.exe program to resume normal operation. To run unattended
backups, verify that hibernate and standby settings of your PC
are disabled. Traditional powersaver features such as monitor
and disk drive power-off are compatible with the backup software.
Use the control panel “power settings” applet to check
settings or disable standby or hibernate.
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