Remote
Backup Service - Encryption Key FAQs
I
don't have a diskette drive on my computer. How do I save my encryption
key?
For
users of computers without a diskette drive, the Dr.Backup Quick
Start User Guide recommends that you manually set the encryption
key to a known phrase which will not be forgotten, but cannot
be easily guessed. Refer to the Quick Start User Guide for instructions
on how to change the encryption key from a random value to a private
code you specify.
Note:
The 4-digit password used to log into the Dr.Backup website
is NOT your secret encryption code.
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I've
lost a data file and I need to recover it back from the Dr.Backup
storage servers. What do I do next?
If you have
been performing regular data backups, your data file is likely
safe and secure on our remote offsite storage server. Use the
remote backup client software and select the Restore option from
the main menu. You should be able to locate the name of the file
you lost and electronically retrieve it from the remote storage
server.
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I've
had a hardware failure on my PC and I can no longer use it. I need
to recover my critical data files and move them to a new PC/server.
What do I do now?
You will need
to reinstall the Dr.Backup client software on the new PC using
the "disaster recovery" installation option. To successfully
complete this process, you will need the recovery diskette you
created when you first installed the software. Alternatively,
if you do not have this diskette, you can manually key in the
information required for recovery - provided that you know your
secret encryption key.
Note:
Please contact Dr.Backup customer support for assistance
prior to attempting a disaster recovery installation.
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I've
experienced a disaster and the employee who had the recovery diskette
has left the company. Nobody can find the diskette and we never
manually set the encryption key to a known value. How can we get
our data back?
Dr.Backup
customer service personnel can provide you with your account name
and password information. However, the critical missing piece
is your encryption key. Unfortunately, for security purposes,
Dr.Backup personnel are not permitted to maintain records of your
secret encryption key.
This means
that while your data is likely safe and secure on our servers,
because it is in encrypted format, it is of little use without
the encryption key. You must recover the encryption key in order
to recover your data from our servers.
Note:
Remote Backup Systems (RBS) of Collierville, Tennessee does
offer an emergency encryption key-recovery service. With your
consent, they will attempt to "crack" your secret
encryption key. Dr.Backup offers no guarantee that RBS will
be able to recover your encryption key.
If you have
experienced a data disaster and do not have your encryption
key, you may contact Remote Backup Systems directly to inquire
about this service from them. Please identify yourself as a
client of Dr.Backup and provide them with our customer support
number, 301-604-5534.
As of June
2004, the current list price for the RBS encryption key recovery
service is US $500.
Remote Backup Systems, Inc.
319 Poplar View Lane West
Suite 1
Collierville, TN 38017
Phone: 901-850-9920
Toll Free: 800-945-4491
Fax: 901-854-7411
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