Changing Your Private Encryption Key

During the installation process, a temporary random encryption key was created by the installation wizard. This key is used by the remote backup software to securely encode your data prior to transmission to the remote backup service. If you did not know the value of this encryption key, it would be virtually impossible to recover your data in the event of a disaster.

It is for this reason that Dr.Backup STRONGLY recommends you change the random encryption key to a secret value known only to you - but that won't easily forgotten or guessed. With little more than the encryption key, support personnel at Dr.Backup can assist you in recovery of your data.

Note: Your encryption key is NOT the 4-digit password provided to you when you registered for service.

To change your temporary random encryption key to a known value, locate the Remote Backup scheduler icon in the system tray located in the lower right hand corner of your display. The icon is displayed as an orange and blue multi-colored oval with a circular pattern.

Start the remote backup client software by right-clicking on the scheduler icon and selecting the Open client… option. The main screen of the remote backup client should display.

Note: If the icon tray is not present on the lower right corner of your screen, you may start the remote backup client by double clicking on the rbclient.exe program found in the "C:\Program Files\Remote Backup" folder.